Refund policy

Refund & Return Policy

Effective date: June 16, 2026

At YGA, your satisfaction matters. Because of how our products are fulfilled, please read this policy carefully before purchasing.

All Sales Are Final — With One Important Exception
We accept refund or replacement requests only for items that arrive defective, damaged, or incorrect. We do not accept returns or issue refunds for change-of-mind, buyer's remorse, incorrect size/color selected by the customer, or "no longer needed" reasons.

Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered, contact us within 30 days of delivery at support@ygasports.com with:

  1. Your order number
  2. A clear photo or short video showing the defect/damage, and
  3. A brief description of the issue.

Once verified, we will, at our discretion, either:

  • Issue a full refund to your original payment method, or
  • Ship a free replacement at no cost to you.

In most cases you will not need to ship the original item back — the photo/video is sufficient. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. Do not ship returns without authorization.

Limited Warranty

All YGA Sports products are covered by a 1-year limited warranty against manufacturing defects (such as seams failing, foam breaking down, or hardware failing under normal use), starting from the delivery date — except CHOMPY the Dino and PUNCHO the Ninja, which are covered by a 6-month limited warranty from the delivery date.

This is separate from the 30-day policy above, which covers items that arrive already defective, damaged, or incorrect.

To make a warranty claim, contact us at support@ygasports.com with your order number and a photo or short video showing the issue. If approved, we will, at our discretion, either replace the item or send the affected part at no cost to you. This warranty applies to the original purchaser only and does not cover damage from misuse, accidents, normal wear and tear, or improper care.

Non-Returnable Situations

  • Change of mind / no longer wanted
  • Wrong item or variant selected by the customer at checkout
  • Items reported after the 30-day window
  • Products damaged through misuse, normal wear, or improper care

Restocking Fees
We do not charge any restocking fees.

Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Order Cancellations
We process orders quickly (1–2 business days). To cancel, contact us as soon as possible at support@ygasports.com. If your order has already shipped, it can no longer be cancelled.

Lost or Undelivered Packages
If tracking shows your order as delivered but you haven't received it, please contact us within 7 days of the delivery date so we can look into it while the trail is still fresh. We'll open an investigation with the carrier. If the package is confirmed lost, we'll send a free replacement or issue a full refund — your choice.

If your order appears stuck in transit and hasn't moved for more than 10 business days past the estimated delivery window, reach out and we'll investigate the same way.

Chargebacks
If you believe there is an issue with your order, please contact us first. We're committed to resolving problems fairly and quickly.

Questions?
Contact support@ygasports.com.